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To register on zbeen, you must be at least 18 years Date of birth is verified at the time of registration, and age verification using a valid ID is mandatory before withdrawal. Accounts belonging to users under 18 will be immediately suspended.

No. Each person may only register one zbeen account. Attempting to open multiple accounts using the same mobile number, email, or ID document may result in all accounts and balances being permanently forfeited. This rule applies equally to everyone to ensure fair play.

Click the "Forgot Password?" button on the login page. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The entire process typically takes under 2 minutes.

You can update your email, mobile number, and password from Profile Settings after logging in. To change your legal name, you must contact support and submit a valid ID document. Name changes are restricted for security reasons.

KYC (Know Your Customer) is the identity verification process. You will need to upload a photo of your National ID or passport when making your first withdrawal or when transactions exceed a certain limit. Verification is typically completed within 24 hours and is mandatory to keep your account secure.

To close your account, please contact support. Make sure to withdraw your balance before closing. You can also find the Self-Exclusion option in your account settings as part of responsible gaming.

If there is no login or transaction activity for 12 months, the account will be marked as "inactive". However, your balance remains safe and the account is reactivated as soon as you log back in.