Privacy & Security

Zbeen Privacy Policy — Your data is completely safe with us

From registration to every transaction, this page explains in plain English exactly how your personal data is collected, stored, used, and kept secure on zbeen.

Last Updated: 1 January 2026 Applicable to: All zbeen members
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256-bit
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Sale to third parties
GDPR
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48 hours
Time taken to delete data

Our 6 Core Privacy Principles

Zbeen operates around six core principles, all centered on your privacy.

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Encrypted Storage

All your personal data is stored with 256-bit AES encryption. No data is stored in plaintext on our servers.

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Data not for sale

Zbeen never sells your personal information to third parties. That is an unwavering commitment.

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Full Transparency

You are clearly informed about what data is collected and why. There is no hidden data collection.

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Your Control

You can view, correct, or delete your data at any time. Full control remains in your hands.

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Limited Retention

No data is retained beyond what is necessary. Once legal obligations are fulfilled, all data is securely deleted.

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Immediate notification

In the event of a security incident, affected members are notified within 72 hours. Nothing is concealed.

Summary: zbeen protects your information as if it were its own. This Privacy Policy gives you a complete and honest account of how your data is managed. It won't take long to read, but it's well worth knowing.

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Introduction & applicability

This Privacy Policy zbeen Created by (zbeen.pro) and applicable to all users of the platform. By registering or using zbeen's services, you agree to this Privacy Policy.

We understand how important your privacy is. That's why zbeen has followed a "Privacy by Design" approach from day one — meaning privacy protection wasn't added as an afterthought, but built into the core of the system from the very beginning.

This policy applies to all of the following:

  • Zbeen.pro website and mobile platform
  • All zbeen gaming services and betting features
  • Customer support communication
  • Promotional Activities & Loyalty Program
  • All activities relating to payments and financial transactions

zbeen handles data in compliance with the international GDPR (General Data Protection Regulation), one of the world's highest standards for data protection.

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What information is collected

Zbeen collects only the information needed to provide its services. No unnecessary data is requested.

Type of information Example Reason for Collection
Identity information Name, date of birth, NID number KYC Verification & Age Confirmation
Contact Information Mobile number, email Account Verification & Support
Financial Information BKash/Nagad number, transaction history Payment Processing & Security
Gaming data Game history, bet records Responsible Gaming & service improvement
Device information IP address, browser type Security & fraud prevention

What we do not collect: Passwords (except in encrypted form), full payment card numbers, biometric data, or any sensitive personal information without your consent.

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How your information is used

Zbeen uses your information only for specific, legitimate, and necessary purposes. Full details are provided below.

Primary Purpose of Use:

  • Account Management: To complete registration verification, login security, and the KYC process.
  • Payment Processing: To securely process deposits, withdrawals, and transactions.
  • Service improvement: To enhance the gaming experience and support the development of new features.
  • Customer service: To resolve support requests promptly and effectively.
  • Responsible Gaming: To monitor gaming patterns and alert users to potential issues before they arise.
  • Security: To prevent fraud, hacking, and other unlawful activity.
  • Legal Compliance: To comply with international gaming laws and financial regulations.

Commitment: Your data will never be shared with third parties for marketing or promotional purposes without your explicit consent.

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Data sharing policy

Zbeen does not sell or rent your personal information. However, limited data sharing may occur in certain specific circumstances.

When information may be shared:

  • Payment Provider: Necessary information is shared with bKash, Nagad, or other payment services to complete transactions.
  • Game provider: Minimal data is shared with game providers such as JILI and Evolution Gaming solely to facilitate gameplay.
  • Legal Authorities: Data may be disclosed under legal obligation in response to a valid court order or official investigation.
  • Security authority: To assist in the investigation of fraud or cybercrime.

When information will not be shared:

  • To advertisers or marketing agencies.
  • To data brokers or information traders.
  • To any third party without your explicit consent.

Before sharing data with any third-party partner, zbeen ensures that the partner maintains the same standard of data protection.

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Data protection methods

Zbeen follows the highest industry standards in data security. Our security infrastructure ensures protection across multiple layers.

Technical Security Measures:

  • Transport Layer Security (TLS 1.3): Fully encrypted during data transmission.
  • AES-256 Encryption: All sensitive data stored is encrypted.
  • Two-factor authentication (2FA): An extra layer of security for account login.
  • Firewall & DDoS Protection: Server infrastructure is protected against attacks.
  • AI-Powered Fraud Detection: Suspicious activity is detected in real time.
  • Regular security audits: Audited every 6 months by independent third-party experts.

Organisational Security Measures:

  • Only authorised staff have access to user data.
  • All staff regularly participate in data protection training.
  • A complete audit log of all data access is maintained.

You also play a role in securing your account — use a strong password, enable 2FA, and avoid logging in on public Wi-Fi.

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Cookies & Tracking Technologies

Zbeen.pro uses cookies and similar technologies to enhance user experience and keep the platform secure.

Types of cookies we use:

Essential Cookies Analytics Cookies Preference Cookies Security cookies
  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Analytics Cookies: To understand how many users are viewing a given page. No personal identity is revealed.
  • Preference Cookies: To remember your language preferences and settings.
  • Security cookies: To detect fraud and bots.

Analytics and Preference Cookies can be disabled via browser settings, though doing so may limit certain platform features.

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Your Rights

Every zbeen member has the following rights over their own data. To exercise any of these rights, please contact zbeen Support.

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Right to access your data

You may request to view all personal data zbeen holds about you. Requests are typically responded to within 7 days.

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Right to rectification

You may request corrections to inaccurate or outdated information. Changes can also be made directly from your profile page.

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Right to erasure

After closing your account, you may request deletion of your data. Any data not subject to legal retention requirements will be deleted within 48 hours.

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Right to data portability

You may request a copy of your data in a machine-readable format (CSV/JSON).

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Right to Object to Processing

You have the right to object to the use of your information for certain purposes, in particular for marketing communications.

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Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily suspended.

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Data retention period

Zbeen does not retain data beyond what is necessary. The retention period for each type of information is outlined below.

  • Account Information: For the duration of account activity and 5 years after closure (as required by law).
  • Transaction Records: 7 years (as required by financial and legal obligations).
  • KYC Documents: 5 years after account closure.
  • Support Conversations: 3 years after last contact.
  • Cookies & session data: Upon session end, or a maximum of 1 year.
  • Marketing Preferences: Immediately upon withdrawal of consent.

Certain data must be retained for a specified period due to legal obligations. Once that period expires, the data is permanently deleted using secure methods.

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Children's Privacy

Zbeen's services are strictly for users aged 18 and above. zbeen does not knowingly collect personal information from minors.

Age is verified at the point of registration. If we have reason to suspect that information belonging to a minor has been collected, the account is immediately suspended and all associated data is deleted.

If you believe a minor is using zbeen, please notify our Support team immediately.

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Privacy Policy Changes

Zbeen reserves the right to update this Privacy Policy at any time. When changes are made, the following steps will be taken:

  • Members will be notified via email and in-app notification at least 14 days before any significant changes take effect.
  • The "Last Updated" date at the top of the page will always be visible.
  • Continued use of zbeen after any changes takes effect will be considered acceptance of the updated policy.
  • Previous versions are available upon request.

To receive notifications about policy changes, keep email notifications enabled in your account settings.

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Privacy contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

Contact Method:

  • Email: [email protected] (response within 24 hours)
  • Live Chat: Use zbeen.pro's live chat (24/7)
  • Support Tickets: Log in to your account and submit a request through the Support section

We take all privacy-related requests seriously and aim to resolve them within a maximum of 30 days.

We are fully prepared to assist you with any privacy-related matter. No question is too small — feel free to ask.

Join Today

Your privacy is guaranteed — enjoy zbeen with complete peace of mind

Zbeen is committed to keeping your data secure. Start today in a safe and trusted environment.

GDPR Compliant
Data is never sold
Full Transparency
24/7 Privacy Support
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